Viewing the urns, purchasing, and shipping were all very simple through this Merchant. The urn itself is stunning, large, and safe with the top. I would highly recommend. Lori I HAD ORDERED THE GOING HOME URN .WHEN I RECEIVED IT I WAS REALLY SHOCKED AT THE QUALITY OF IT .EVERYONE THAT HAS SEEN IT HAS BRAGGED ON HOW GREAT IT LOOKS. I ALSO ORDERED THE NAME PLATE AND I WAS VERY MUCH PLEASED WITH IT ALSO . THANKS, SHIRLEY This was one of the easiest and best online purchases we have ever made. The price was amazingly low, service was great and the product we could not be happier with. Great online vendor !! Lisa his purchase, an urn, is not something I have had to purchase before. The sales staff at Elegant Urns made it easy, fast and were not angrywhen they returned my call and I did not ask to pay more to have this item shipped faster. I believe that they understand what their customers are going through at a difficult time, I will recommend them to any who happen to sk me about a similiar item. George The urn that I purchased is absolutely beautiful. It arrived very quickly & was packaged well. The prices are the best Ive seen. Highly recommended! Rick